Shipping/Handling Policy:

Orders are shipped by Ground Shipping in the Continental USA.

At this time we are NOT an international company. __________________________

NO MINIMUM ORDER REQUIRED

__________________________ __________________________



UPS Ground Shipping fees within Continental USA are based on the delivery zone and the order

subtotal.

Continental USA UPS Ground Shipping

Zones 2-8: Order subtotal $0 to $44.99 $7.50 plus $2.50 service fee __________________________

Order subtotal $45.00 to $736.99 Zone 2 - 11% Zone 3 - 12% Zone 4 - 13% Zone 5 - 14.5% Zone 6 - 16% Zone 7 - 17% Zone 8 - 18.5% __________________________

Order subtotal $737.00 or more Zone 2 - 5% Zone 3 - 6% Zone 4 - 7% Zone 5 - 7% Zone 6 - 8% Zone 7 - 8% Zone 8 - 9% ___________________________________ ___________________________________

(Most Orders are shipped from the distributor in California)

DHL is used for Rush shipping. All shipping fees are based on the order subtotal.

Zones 2-8: Order subtotal $0 to $44.99 the DHL fee is $20.00 plus $2.50 service fee

Order Subtotals $45.00 to $736.99 the DHL fee is 44%

Order Subtotals $737.00 and over the DHL fee is 41% ___________________________________ ___________________________________

Use the zone chart below to determine the delivery zone

Zone Chart for UPS and DHL (First 3 Digits of Zip Code)

004-005 Zone 8 010-089 Zone 8 100-199 Zone 8 200-299 Zone 8 300-339 Zone 8 341-349 Zone 8 350-358 Zone 7 359-364 Zone 8 365-367 Zone 7 368 Zone 8 369-372 Zone 7 373-374 Zone 8 375 Zone 7 376-379 Zone 8 380-384 Zone 7 385 Zone 8 386-397 Zone 7 399 Zone 8 400-418 Zone 8 420-424 Zone 7 425-459 Zone 8 460-466 Zone 7 467-468 Zone 8 469 Zone 7 470-473 Zone 8 474-479 Zone 7 480-497 Zone 8 498-499 Zone 7 500-504 Zone 7 505 Zone 6 506-507 Zone 7 508 Zone 6 509 Zone 7 510-516 Zone 6 520-560 Zone 7 561 Zone 6 562-567 Zone 7 570-581 Zone 6 582 Zone 7 583-588 Zone 6 590-591 Zone 5 592-593 Zone 6 594 Zone 5 595 Zone 6 596-599 Zone 5 600-639 Zone 7 640-649 Zone 6 650-655 Zone 7 656-676 Zone 6 677 Zone 5 678 Zone 6 679 Zone 5 680-692 Zone 6 693 Zone 5 700-709 Zone 7 710-711 Zone 6 712-717 Zone 7 718 Zone 6 719-725 Zone 7 726-727 Zone 6 728 Zone 7 729-738 Zone 6 739 Zone 5 740-775 Zone 6 776-777 Zone 7 778-789 Zone 6 790-791 Zone 5 792 Zone 6 793-794 Zone 5 795-796 Zone 6 797-799 Zone 5 800-838 Zone 5 840-853 Zone 4 854 Zone 3 855-863 Zone 4 864 Zone 3 865 Zone 4 870-872 Zone 5 873-874 Zone 4 875-885 Zone 5 889-892 Zone 3 893-898 Zone 4 900-935 Zone 2 936-939 Zone 3 940-942 Zone 4 943 Zone 3 944-949 Zone 4 950-953 Zone 3 954-961 Zone 4 970-974 Zone 5 975-976 Zone 4 977-994 Zone 5 __________________________

Refund, Returns and Cancellation Policies:

Enter details of your refund, return, or cancellation policies (if any). Provide instructions for when and how buyers can get a refund, return merchandise, or cancel an order. Review the refund policy of other stores to get an idea of the different approaches and then create the policy that works best for your store. ---------------------------

Return Policy:

GUARANTEES AND WARRANTIES

Our Guarantee: If you are not completely satisfied with your purchase, return it within 30 days for a refund, a replacement, or a credit for the price of the item. You must Email or Call us for a "return authorization number" before you return the item.



#1 Product Excellence Guarantee

Every product you buy from this site or any of our catalogs must be free of defects or you may return it within 30 days for replacement or refund. The item must be in it's original packing with the receipt.

#2 Limited Lifetime Fashion Jewelry Guarantee

Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement* or repair even if gem or simulation stone is missing, and even if damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Simply return the jewelry item postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the item. Include $7.50 U.S. funds per item, to cover cost of handling, return postage and insurance. Replacement will include a new Guarantee Certificate. This Guarantee covers all costume jewelry of up to and including $49.95 retail value. This guarantee does not cover any 10K, 14K gold, genuine diamond, sterling silver or cubic zirconia.

#3 Fine Jewelry Limited Guarantee

1. Our Fine Jewelry is guaranteed to be as described. 2. If not completely satisfied, return merchandise within five days of delivery for replacement or full refund.* 3. Jewelry must be returned to us in its original condition, with the original sales slip.

*Certain limitations apply to the following custom-made items: Special-size rings, and items with monograms or names are not cancelable or returnable for refund.

Important note: For Guarantees #4 through #6 -Before returning quartz analog watches or clocks, please make sure the problem is not simply dead batteries (not covered by the guarantees).

#4 Two Year Limited Mechanical And LCD Watch Guarantee

We will repair at no charge the mechanism of any watch purchased from us which proves defective within 2 years of purchase date. Simply return the jewelry item postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the watch. Include $5.00 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This guarantee does not cover broken crystals or worn watch bands. To replace either, remit an additional $2.50 for crystal, or leather, or plastic watch band with your Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote, please include item number. This guarantee does not cover analog quartz watches - (See Guarantee #5). This guarantee does not cover watches that have their own manufacturer's guarantee and service center locations included with each watch.

#5 One Year Limited Quartz Analog Watch Guarantee

Your quartz analog watch movement is guaranteed for 1 year from date purchased against any failures due to defective materials or workmanship, and will be repaired or replaced* provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, simply return the watch with $7.50 per item, to cover handling, return postage and insurance, along with the Guarantee Certificate to Customer Satisfaction P.O. Box 1600, Woodland Hills, California 91365. To replace bands or crystals that are broken or worn, remit an additional $2.50 each with your Guarantee Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarantee does not cover watches that have their own Manufacturer's Guarantees and service center locations included with each watch.

#6 One Year Mechanical or Quartz Wall Clock Guarantee Certificate

We will repair, at no charge, the mechanism and actual movement of a wall clock, if it proves defective within 1 year of purchase date. Simply return the wall clock, postage prepaid and insured to Customer Satisfaction P.O. Box 1600, Woodland Hills, California 91365 with the Guarantee Certificate that accompanied the wall clock. Include $12.50 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.

#7 Three Year Limited Cubic Zirconia Costume Jewelry Warranty

Your Cubic Zirconia costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid and insured, with the Guarantee Certificate and your check or money order for $5.00 per item, to cover handling and return insured postage to Customer Satisfaction P.O. Box 1600, Woodland Hills, California 91365.

#8 One-Year 35MM Camera Limited Warranty

Your 35mm camera is warranted to be free from original defects in workmanship and materials for 1 year from purchase date. Note: This warranty does not cover any damage that might be caused by abuse or improper use. Your camera will be repaired or replaced*. Simply return the camera, postage prepaid and insured to Customer Satisfaction P.O. Box 1600, Woodland Hills, California 91365, with the Warranty Certificate, a copy of your invoice or sales receipt and your check or money order for $5.00 per item, to cover handling, return postage and insurance.

RETAIL VALUE OF EACH ITEM Every product in this catalog is shown with a "SUGGESTED RETAIL VALUE". This dollar amount is intended only to provide a general index of the item's value. Since there may be considerable differences in the prices charged from store-to-store due to competitive and other local factors, it is impossible to establish prices on particular items that would be accurate under all conditions. Our objective in assigning these prices is to provide an approximate guide to item values. Every effort has been made to suggest prices that are both moderate and realistic in relationship to comparable items in a wide cross-section of retail stores across the nation.

Substitutions:

We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Item illustrated on this site and in our catalogs are actual photos of the products available at the time of printing. An updated version may be substituted at a later date. Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box. All the sizes of products indicated or shown on this site and in our catalogs are close approximations. Although our staff of proofreaders works diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors.

*Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value. --------------------------- • What savings can I expect on your site? (1) Check out our SPECIALS section. We change the specials often.

(2) Sign up for our newsletter and receive additional coupon savings.

• What is your guarantee? If you are not completely satisfied with your purchase, return it within 30 days for a refund, a replacement, or a credit for the price of the item. YOU MUST Email or Call us for a "return authorization number" before you return the item.

• Are my transactions safe? Yes because all of your transactions are placed through a secure server.

• What methods of payment do you accept? We accept Master Card, Visa, Discover, and Checks & Money Orders (drawn on USA banks).

• How do I place an order? 1. CREDIT CARDS: We accept Master Card, Visa, and Discover: The shopping cart system will accept your credit card number over our Secure Server. THE ADDRESS THAT YOU WANT TO "MAIL YOUR ORDER TO" MUST MATCH YOUR BILLING ADDRESS ON YOUR CREDIT CARD STATEMENT.

If you do not want to enter your credit card number on our Very Secure Server you may print out your finalized order and WRITE your credit card number AND credit card expiration date on that invoice printout. Sign it. Then mail your order to us at the address below.

2. CHECKS AND MONEY ORDERS: After you have completed shopping you may finalize your order and print out the invoice. Mail it to us with a check or money order (in U.S. funds only) for the total amount due. Make sure your name, street address, city, state, and zip code are on the invoice.

3. YOU MAY CHOOSE TO WRITE YOUR ORDER ON A SHEET OF PAPER: Enter the item #, description of the item wanted, the quantity of each item you want. Mail the sheet to us along with your credit card number and expiration date (sign the sheet), check or money order (in U.S. funds only) for the total amount due. Make sure you include: your name, street address, city, state, and zip code.

****************************** Make your check or money order payable to: Davenport Enterprises

Mail your order to: Davenport Enterprises' Specialty Gifts 2626 Arrowwood Trail Ann Arbor, MI 48105



• How will my purchases be shipped? Your merchandise will be shipped via UPS Ground Shipping in the Continental USA.

DHL will be used for RUSH SHIPPING.

Click on the SHIPPING BUTTON for full shipping instructions.



• Do you ship internationally? I am sorry, but at this time we are NOT an international company.

• Do you ship C.O.D.? I am sorry, but we do not ship C.O.D.

• How long will it take for my order to arrive? In most cases you will receive your order in 2 to 3 weeks, from the day we receive your order request and payment.

Orders for custom imprinted material, and many Fine Jewelry items that are specially ordered may require 4 to 6 weeks for delivery.

RUSH ORDERS: Call or Email us if you need RUSH SHIPPING.

Frequently Asked Questions:

• Do I have to pay sales tax? Since I am based in Michigan, ONLY Michigan residents are required to pay sales tax. (6% Michigan tax)

If you are a reseller of merchandise, with a Michigan tax permit or Michigan business license, you may be eligible for a Michigan Sales Tax Exemption on the merchandise you buy from us. We will not charge you sales tax if we have a "Michigan Sales and Use Tax Certificate of Exemption" on file.

Click the Resellers/Business Opp/etc category on the main page for a "Michigan Sales and Use Tax Certificate of Exemption" form to print out.